Try out your new Mattress for 30 nights, and if you find it unsuitable we will change it.
To qualify for the 30 Night Trial all you need to do is purchase either the Cotton-Cool or Tender-Touch Mattress Protector with your Mattress and if during the 30 night period you decide it is not suitable you can change to an alternative.
Guaranteed comfort & peace of mind
30 Night Trial – Terms & Conditions
In able to qualify for the 30 Night Trial service you will need to purchase either a Cotton-Cool or Tender-Touch Mattress Protector at the time of Mattress purchase.
If qualifying criteria condition above is met, you will be able to change/exchange/upgrade your mattress to an alternative, if not suitable up to 30 nights from the date of purchase.
If you wish to action a change/exchange/upgrade within the 30 night period, simply contact the branch/store from where you purchased to register and liaise with the team to select the alternative mattress.
Requirements for completion of change/exchange/upgrade are as follows;
- Proof of purchase is required of Mattress together with either Cotton-Cool or Tender-Touch Mattress Protector.
- You must have slept on the mattress for at least 14 nights to allow your body to become accustomed to it.
- You must use the Cotton-Cool or Tender-Touch mattress protector for the full period of the 30 night trial, as stained and damaged mattresses cannot be exchanged.
- We will apply a re-delivery/exchange fee of £35, which must be settled prior to any change/exchange/upgrade
- Where your new change/exchange/upgrade is more expensive than the original, we will require payment for the difference in price.
- We are unable to make any refund where the new change/exchange/upgrade mattress is less expensive than the original. A credit note to the value of the difference minus any charge deductions, which can be used against the purchase of other Sussex Beds products or services.
- The 30 Night Trial does not cover clearance items, ex-display items, sofa beds and guest beds.
- We will only exchange your mattress under this guarantee once.