“Great Product, Great Service for a Great Nights Sleep”
We achieve “Great Product” by:
- Sourcing, creating and designing product to meet needs and provide benefits, thereby improving sleep and health.
- Providing coherent collections of beds and mattresses, from good to very best.
- Providing flexible products with choices, allowing customers options to tailor and customise, meeting their needs and tastes.
- Quality controlling our products to ensure consistency in manufacture and longevity.
- Never sacrificing quality or specification for cost or price.
We achieve “Great Service” by:
- Offering advice, which is honest and focussed on meeting the customer needs.
- Providing information which educates and illustrates the benefits and features of products, meaning customers make informed choices.
- Pricing products clearly and consistently. Discounts will always be honest and genuine.
- Making the process easy and stress free by offering services aimed at removing fears and obstacles.
- Providing aftersales which will always be fair and strive for consistency.
- Strive to exceed expectations, be flexible and accommodating whenever possible.
- Being a great employer to all our family of employees by motivating, encouraging and providing a fulfilling, enjoyable working environment.
Our mission is to provide “A Great Nights Sleep”
- Our name and brand is the guarantee customers will receive a Great Product, Great Service providing a Great Nights Sleep.
Our values are:
- Honesty – Everything we provide, say or do will be honest.
- Reliable – We endeavour to meet our obligations 100% of the time. Our word will be or guarantee
- Knowledgeable – Years of experience is passed down, reviewed and documented. Ensuring consistency and good advice is always on hand to aid customers in making informed decisions.
- Friendly & Approachable – Everyone will be welcomed and listened to in an atmosphere based around family and respect.
- Trustworthy – We will always be straight. Honesty is central throughout the company which in turn provides trust.
- Innovative – Our company welcomes and encourages innovation and fresh ideas from product development through to systems which improve productivity and/or environment.
- Caring – Family values run through the business providing a caring working and shopping environment for both employees and customers. An environment where people come before profit.
- Proud – We are proud of our name, our brand and for what it represents, from the products we supply, to the values we believe in.
- Genuine – We are what we say, no hidden agendas, we are genuine people providing great products, great service for a great nights sleep.