our-values

 

“Great Product, Great Service for a Great Nights Sleep”

We achieve “Great Product” by:

  • Sourcing, creating and designing product to meet needs and provide benefits, thereby improving sleep and health.
  • Providing coherent collections of beds and mattresses, from good to very best.
  • Providing flexible products with choices, allowing customers options to tailor and customise, meeting their needs and tastes.
  • Quality controlling our products to ensure consistency in manufacture and longevity.
  • Never sacrificing quality or specification for cost or price.

We achieve “Great Service” by:

  • Offering advice, which is honest and focussed on meeting the customer needs.
  • Providing information which educates and illustrates the benefits and features of products, meaning customers make informed choices.
  • Pricing products clearly and consistently. Discounts will always be honest and genuine.
  • Making the process easy and stress free by offering services aimed at removing fears and obstacles.
  • Providing aftersales which will always be fair and strive for consistency.
  • Strive to exceed expectations, be flexible and accommodating whenever possible.
  • Being a great employer to all our family of employees by motivating, encouraging and providing a fulfilling, enjoyable working environment.

 Our mission is to provide “A Great Nights Sleep”

  • Our name and brand is the guarantee customers will receive a Great Product, Great Service providing a Great Nights Sleep.

Our values are:

  • Honesty – Everything we provide, say or do will be honest.
  • Reliable – We endeavour to meet our obligations 100% of the time. Our word will be or guarantee
  • Knowledgeable – Years of experience is passed down, reviewed and documented. Ensuring consistency and good advice is always on hand to aid customers in making informed decisions.
  • Friendly & Approachable – Everyone will be welcomed and listened to in an atmosphere based around family and respect.
  • Trustworthy – We will always be straight. Honesty is central throughout the company which in turn provides trust.
  • Innovative – Our company welcomes and encourages innovation and fresh ideas from product development through to systems which improve productivity and/or environment.
  • Caring – Family values run through the business providing a caring working and shopping environment for both employees and customers. An environment where people come before profit.
  • Proud – We are proud of our name, our brand and for what it represents, from the products we supply, to the values we believe in.
  • Genuine – We are what we say, no hidden agendas, we are genuine people providing great products, great service for a great nights sleep.